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Terms of Service

Effective Date: 8/5/2025

Welcome to Lacuna Leadership™ (“Company,” “we,” “our,” “us”). These Terms of Service (“Terms”) govern your use of our website, www.lacunaleadership.com (the “Site”), our online assessments, educational content, and any related services we offer (collectively, the “Services”).

 

By accessing or using our Services, you agree to these Terms and our Privacy Policy. If you do not agree, please do not use our Services.

 

1. Eligibility

You must be at least 18 years old to use our Services. By using our Services, you confirm that you meet this requirement and have the legal capacity to enter into these Terms.

 

2. Use of Services

You agree to use our Services only for lawful purposes and in accordance with these Terms. You may not:

  • Use the Services for any fraudulent or harmful purpose.

  • Copy, distribute, or modify our content, assessments, or software without written permission.

  • Reverse-engineer, decompile, or otherwise attempt to extract the source code of our assessment tools.

 

3. Intellectual Property

All content on the Site—including text, graphics, logos, images, assessment questions, scoring algorithms, and reports—is the intellectual property of Lacuna Leadership™ or our licensors. You may not reproduce, distribute, or create derivative works from our content without prior written consent.

 

4. Account Registration

Some Services may require you to create an account. You agree to:

  • Provide accurate, current, and complete information.

  • Keep your login credentials secure and confidential.

  • Notify us immediately of any unauthorized access or suspected security breach.

You are responsible for all activity that occurs under your account.

 

5. Assessments & Reports

  • Assessments such as the Stability of Self Inventory (S2i) are designed for personal development and educational purposes.

  • Our assessments are based on research and statistical validation; however, no assessment can guarantee a particular personal or professional outcome.

  • You are responsible for how you interpret and apply your results.

 

6. Payment & Refund Policy

  • Prices for paid Services are listed on the Site and are subject to change without notice.

  • Payments are processed securely via our third-party payment processors.

  • Unless otherwise stated, all purchases are final and non-refundable due to the digital nature of the Services.

 

7. No Medical or Psychological Advice

Our assessments and content are not a substitute for professional mental health, medical, or legal advice. We do not diagnose, treat, or cure any condition. Always seek the advice of a qualified professional with any questions you may have regarding a medical or psychological condition.

 

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content, privacy practices, or security of those websites.

 

9. Limitation of Liability

To the fullest extent permitted by law:

  • We are not liable for any indirect, incidental, special, or consequential damages arising from your use of our Services.

  • Our total liability for any claim related to the Services is limited to the amount you paid us in the 12 months preceding the claim.

 

10. Indemnification

You agree to defend, indemnify, and hold harmless Lacuna Leadership™, its officers, employees, and agents from any claims, damages, liabilities, and expenses (including attorneys’ fees) arising out of your use of the Services or violation of these Terms.

 

11. Termination

We may suspend or terminate your account or access to the Services at our sole discretion, without notice, if you violate these Terms or engage in any prohibited conduct.

 

12. Changes to These Terms

We may update these Terms at any time by posting the revised version on the Site. The updated Terms will be effective immediately upon posting. Your continued use of the Services after changes are posted constitutes your acceptance of those changes.

 

13. Governing Law

These Terms are governed by and construed under the laws of the State of Kentucky, without regard to conflict of law principles.

 

14. Contact Us

If you have questions about these Terms, please contact us at:

Lacuna Leadership™
Email: info@lacunaleadership.com

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